Return & Refund Policy

Returns & Refunds

Your satisfaction means everything to us at Eglams 'n' Sparkles. If you're not completely happy with your purchase, we’re here to make it right. Please review our return and refund policy below.

✅ Return Eligibility
You may return an item within 7 days of delivery, provided it meets the following conditions:

Item is unworn, unused, and in its original packaging
Item is in the same condition as when delivered
You can provide proof of purchase (order confirmation or receipt)

💸 Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval or rejection of your refund.

If approved:

Refunds are processed within 5–7 business days
Funds will be returned to your original payment method
Please note: Shipping fees are non-refundable

🔁 Exchanges
Need a different size? Received a defective item? We're happy to assist with an exchange, subject to availability.

If the requested size or style is unavailable, we’ll process a full refund instead.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

We strongly recommend using a trackable courier service to ensure your item is returned safely.

For any questions or assistance, please reach out to us:
📞 Call / WhatsApp: 071 935 2541
📧 Email: eglamsnsparkles@gmail.com